Vissot was very fortunate to have a volunteer couple help with packaging designs:
For the first time since I left in 2009, Vissot has started to have consistent growth. Last year, sales grew by 15%. This is not big growth but it is a strong indication that positive things are happening.
2. Customer satisfaction
I can’t speak for others but, as a customer selling their product, I have never been happier with Vissot’s curry and the quality of their product and service. Like never before, since I moved to Australia, Vissot has been looking after my needs as a customer which means I can focus on promoting their products.
3. Improvements in quality
Over the past two years, Vissot has focused on improvements. Improvements are hard to achieve but Vissot has worked hard to get professional advice and feedback from customers to help make important improvements.
Most people don’t realise the hard work that goes into product designs. Last year, I found a volunteer couple willing to visit Cambodia and help Vissot improve some of their package designs. The volunteers did a great job, but what impressed me the most was Lyndon Paul's leadership skills in managing the project. He did not rush the process but coordinated everything well and worked hard to get feedback and advice from professionals and customers. He sent out a number of design drafts for us to comment on. He printed out samples for customers to give their feedback. With limited resources, Vissot developed some great new designs. I am really impressed with the quality of their work.
A couple of the new designs: