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Knowing is not better than willingness ~ Cambodian proverb

<< Newsletter

Indicators of success

13/3/2014

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Between my study, I have had a lot of fun promoting Vissot curry to church members and staff in the hospitals (I have sold about $5000 worth in the last year-and-a-half).  It’s fun because I know it’s helping a good cause, giving people jobs and, most of all, Vissot has been really looking after me as a customer.  I don’t have to worry about the safety or quality of their product and they deliver product quickly when I order.

Vissot was very fortunate to have a volunteer couple help with packaging designs:
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Indicators of Vissot’s Success

1. Growth

For the first time since I left in 2009, Vissot has started to have consistent growth.  Last year, sales grew by 15%.  This is not big growth but it is a strong indication that positive things are happening.

2. Customer satisfaction

I can’t speak for others but, as a customer selling their product, I have never been happier with Vissot’s curry and the quality of their product and service. Like never before, since I moved to Australia, Vissot has been looking after my needs as a customer which means I can focus on promoting their products.   

3. Improvements in quality

Over the past two years, Vissot has focused on improvements.  Improvements are hard to achieve but Vissot has worked hard to get professional advice and feedback from customers to help make important improvements.
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Improved Package Designs

Most people don’t realise the hard work that goes into product designs.  Last year, I found a volunteer couple willing to visit Cambodia and help Vissot improve some of their package designs.  The volunteers did a great job, but what impressed me the most was Lyndon Paul's leadership skills in managing the project.  He did not rush the process but coordinated everything well and worked hard to get feedback and advice from professionals and customers.  He sent out a number of design drafts for us to comment on.  He printed out samples for customers to give their feedback.  With limited resources, Vissot developed some great new designs.  I am really impressed with the quality of their work.

A couple of the new designs:
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Please pray for Vissot’s continued success and support to help them continue to grow and develop.
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    Musings of Ross McKenzie, one of the founders of Jomnin

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