Performance indicators
One of the aims of Jomnin is to give supporters and Healthland an idea of how well the Vissot industry is performing. This helps us to know what areas of weakness exist and how we can work together to give Vissot the support they need to improve. At Jomnin, we aim to give honest feed back but at the same time we try to give Vissot as much support as we can to help them improve.
Sensory analysis - outstanding result
This test was carried out on 28 November 2012 in the SDI (Sanitarium Development and Innovation) Sensory Booths, using 23 SDI/SED staff as panelists, 14 males (61%) and 9 females. Each panelist was presented with three samples of Vissot Curry (from different batches) on Rice. Panelists tasted the samples in a balanced, randomised rotation and were asked to rate the samples on a number of attributes including aroma, colour, flavour liking and strength, sweetness, saltiness, spicy heat, oiliness, aftertaste, indicate overall liking then rank the samples in order of preference. They were also asked to comment on their preference. Water was provided to cleanse the palate between samples.
The results demonstrated subtle differences among the samples but they were not large enough to affect Overall Liking. All samples were rated very high in Aftertaste Liking and extremely low in Off Flavour. Overall Liking of all three samples averaged 76-77, benchmarked by SensoMetrics as excellent (a score of 70 or more for any product is considered excellent).
The results demonstrated subtle differences among the samples but they were not large enough to affect Overall Liking. All samples were rated very high in Aftertaste Liking and extremely low in Off Flavour. Overall Liking of all three samples averaged 76-77, benchmarked by SensoMetrics as excellent (a score of 70 or more for any product is considered excellent).
Export customer satisfaction ratings
Some Jomnin members have been importing Vissot curry into Australia on a small scale since early 2012. We have been giving them feedback and suggestions and they have gradually made improvements as reflected in their customer satisfaction ratings below.
Vissot is rated in the following areas:
Processing order: ease of payment transaction; ease of placing order; notification of receival of order
Responsiveness: responsiveness to request for information; how well dealt with issues or problems that arose during the process
Customer Support: how well understood and dealt with customer needs
Professionalism: how good doing business with them
Staff: attitude, courtesy and professionalism of staff
Delivery: timeliness; promptness of notification of delays; accuracy of order delivered
Cost: cost matches quality of product and service
Product Quality: taste; packaging design; aesthetic appearance
Food Safety: lab test results within food standards
Overall satisfaction: the overall feeling of how the order went
Vissot is rated in the following areas:
Processing order: ease of payment transaction; ease of placing order; notification of receival of order
Responsiveness: responsiveness to request for information; how well dealt with issues or problems that arose during the process
Customer Support: how well understood and dealt with customer needs
Professionalism: how good doing business with them
Staff: attitude, courtesy and professionalism of staff
Delivery: timeliness; promptness of notification of delays; accuracy of order delivered
Cost: cost matches quality of product and service
Product Quality: taste; packaging design; aesthetic appearance
Food Safety: lab test results within food standards
Overall satisfaction: the overall feeling of how the order went
